Introduction
Being a Cabin Crew Member is one of the most exciting and glamorous career paths. It provides you the opportunity to travel and work at the same time. In this article, we will discuss essential skills you need to become a Cabin Crew Member.
Here are the 15 skills you need to become a cabin crew member:
Customer Service skills
It is the most important skill that you should have if you want to be a cabin crew member because your whole job revolves around the safety and happiness of customers. It’s your responsibility to make sure that their flight was memorable with you so they will fly with you again.
Teamwork
If the entire team works together responsibly, only then a successful and happy flight is possible. You have to develop a quality to gel with members easily because you hardly get the chance to work with the same people every day.
Communication skills
Communication skills are another important skill because you need to advise passengers on proper emergency procedures and imply information. You have to listen to customers’ requests and respond to them very politely. In emergencies, you have to broadcast information to the team members and passengers clearly and effectively.
Caring and understanding
Customers may have a various range of needs and problems. It’s your responsibility to understand their needs and responds to them in a caring way. You have to show them that you can easily deal with fragile problems.
Professionalism and Responsibility
The first responsibility of cabin crew members is for the safety of their passengers. You have to show that you are trusted to take the health and security of customers and colleagues seriously in a professional manner.
Independence and Dependability
A cabin crew member has to perform their duties independently. You must be responsible and dependable and able to fulfill all the duties and responsibilities at your best.
Adaptability and Flexibility
It is important that you are flexible and easily adapt to changes in the workplace. You can receive your scheduled flight a week ago or, at short notice, it’s your responsibility to make it.
Cultural awareness
You have to work with a huge team all belong to different cultural backgrounds. You should be excited to work with them, doesn’t matter what their nationality, gender, race, age, etc is.
Physical Fitness
You must have physically fit because it is physical work as you have to stand for 8 hours every day. You also need to fulfill certain requirements as per as application form.
Well Groomed and Graceful
Cabin crew members are the public image of a flight, so it’s important to groom well. You have to work for long hours, so it’s important to look fresh from starting of the day to the end of the day.
Self Control
Cabin crew members have to work for long hours and, during their journey, they have to work hard and may face some difficulty. It’s important to manage your anger, frustration, and avoid any behavior out of character.
Stress Tolerance
A flight can be stressful due to several reasons flight delays, full flight load, difficult and demanding passengers, or even crew conflict. You have to accept criticism and deal with every problem very calmly, even in high-stress situations.
Attention to Detail
You have to very attentive and careful about every detail and, it is the top-quality of a cabin crew member. Many airlines spend a lot of money to train cabin crew members on how to deliver their core values effectively.
Initiative and Leadership
You must have good leadership qualities so that you take any responsibility and find immediate solutions to any problems. You can also offer your opinion to your crewmates and passengers when required.
Good Time Management
It’s is another important skill of a cabin crew member. As in this job, you have performed various works, so it’s important to manage your time accordingly. Otherwise, you can lose your job.
: By- Sananda Kumari
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