Customer Care support personnel have an important role in all the companies that deal with direct customers. They resolve customer issues via phone, email, in-person, postage or online chat. They have the complete knowledge of the company protocols, the technical team of customer service is works on technical issues and answer the customers accordingly. They listen to the customers calmly and often times have to bear the anger of the customers, however, their main duty is to resolve the issue of the customers.
They can have training period in the companies.
No particular field for customer care.