Computer support specialists render help and guidance to people or organizations that are using computer software or equipment.
Also known as technical support engineers, IT support specialists provide organizations with information technology support to optimize operational efficiency.
Their duties include resolving technical issues, maintaining hardware and software installations, and improving IT systems.
They may also be required to provide IT support to customers.
You will be responsible for making the best possible use of our hardware and software solutions, boosting system performance, and protecting data in this position.
You will also need to provide advice on upgrading IT hardware.
You should have a lot of expertise supporting information technology in a busy setting if you want to succeed as an IT support specialist.
Superior IT support professionals enhance productivity by ensuring that business IT systems function effectively.
Whenever necessary, consulting with IT directors and other departments.
Providing staff and customers with IT support.
End-user education regarding software and hardware features.
Logging issues and promptly fixing them.
Tracking system, software, and hardware performance indicators.
Updating hardware and systems, as well as computer software.
Database upkeep and system security protection.
Creating process documentation and running diagnostic tests.
Keeping up with trends and technological breakthroughs in IT support
Cautious, introspective, and highly loyal to authority. They value details and need to fully understand a topic before making decisions. Supportive and collaborative, they don’t obsess over having things their way—but they do obsess over getting things right.
Exceptional ability to answer questions and offer technical support.
Comprehensive understanding of networks, software, and hardware for computers.
The capacity to assess IT requirements and end-user training.
Knowledge of IT helpdesk applications like Freshservice and SysAid.
Knowledge of recording processes and tracking performance indicators.
Advanced understanding of system security and database upkeep.
The capacity to stay abreast of technological advancements and trends in IT support.
Outstanding interpersonal and communication abilities
Mostly in office, organization’s etc .
yes
The field is expected to grow at an above average rate of 12% through 2024. Roughly, 800,000jobs fall under the umbrella of Computer Support Specialist, including technical support engineer
Indian Statistical Institute Kolkata.
Indian Institute of Technology - Bombay.
Indian Institute of Technology - Delhi.
Indian Institute of Technology - Madras.
Indian Institute of Technology - Kanpur.
Indian Institute of Technology - Roorkee.
Google IT Support Professional Certificate | Coursera.
Technical Support Fundamentals | Coursera.
IT service operations and Service Desk management | Udemy.
IT Support and Service Desk jobs -Crash Course for Beginners | Udemy.
Become an IT Support Technician Learning Path | LinkedIn Learning