Nikita Kara

I have always been in customer support/sales . I would like to know, if there is any fixed stream that I can look for to have a consistency

I have always been in customer support/sales . I would like to know, if there is any fixed stream that I can look for to have a consistency in my job profile.

by Nikita Kara
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RE: I have always been in customer support/sales . I would like to know, if there is any fixed stream that I can look for to have a consistency

Ravi Thakor
Ravi Thakor
Verified Career Expert
Business Analyst at Capital Novus
  • Ahmedabad

HI


GREETINGS FOR THE DAY.

WELL LET ME START WITH THE BASICS THAT ALTHOUGH THE CUSTOMER SERVICE AND SALES ARE TWO DIFFERENT FIELDS BUT THEY ARE INTERLINKED, SO FIRST YOU NEED TO UNDERSTAND AND MAKE A DECISION WHICH OF THESE TWO FIELDS YOU WOULD WANT TO GO AHEAD WITH. SECOND BOTH THE FIELDS ARE WIDE OPEN FOR EVERYBODY STARTING FROM FRESHERS, COLLEGE PASS OUTS, TO NICHE EXPERIENCED PROFESSIONALS TOO, SO MAKE SURE WHERE YOU WANT TO FIT IN THIS HIERARCHY .

THE INDUSTRY YOU ARE INTO CURRENTLY IS CALLED AS A SERVICE INDUSTRY AND SERVICE INDUSTRY IS KNOWN AS THE BACK BORN OF ANY INDUSTRY BECAUSE IF YOU DON'T PROVIDE A REGULAR AND ON TIME SERVICES TO YOUR CUSTOMERS THEN THERE IS NOT FURTHER BUSINESS BECAUSE THE CLIENTS ARE NOT HAPPY WITH YOUR SERVICES AND THEY WONT PROVIDE YOU ANY FURTHER BUSINESS. AND THEREFORE THE SERVICE INDUSTRY WILL ALWAYS BE ON TOP IN ANY TERM WHATSOEVER.

SO ACCORDING TO ME AND HAVING EXPERIENCE OF WORKING AS A CUSTOMER SERVICE ASSISTANT AND CUSTOMER SERVICE REPRESENTATIVE FOR ALMOST 3 YEARS, I CAN SURELY SAY THAT THERE IS NO NEED TO LOOK FOR ANY OTHER STREAM BECAUSE WHERE YOU ARE CURRENTLY IS JUST THE FIRST STEP TOWARDS YOUR SUCCESS, IF YOU CAN SPEND SOME TIME UNDERSTANDING THE IMPORTANCE OF THE ROLE OF THE CUSTOMER SUPPORT/ CUSTOMER SERVICE AND HOW IT MAKES DIFFERENCE TO THE COMPANY THEN I THINK YOU WOULD BE IN A POSITION TO NOT ONLY JUST EARN GOOD BUT YOU WOULD BE A VERY IMPORTANT PART OF ANY OF THE COMPANY YOU ARE WORKING INTO,

I BELIEVE THE CUSTOMER SUPPORT AND SALES BOTH ARE A GOOD FIELDS TO HAVE A CONSISTENCY BECAUSE IF THERE WILL NOT BE A BUSINESS IN ANY OTHER FILED THERE WILL NOT BE A NEED OF CUSTOMER SUPPORT SO AS LONG AS YOUR COMPANY IS DOING A BUSINESS YOUR ROLE AND WORK IS SAFE AND COMPANY WILL TRY HARD TO MAKE THE BUSINESS RUN SUCCESSFULLY AND GET MORE AN MORE BUSINESS SO THE BEST PART ABOUT BEING IN A CUSTOMER SUPPORT IS TO JUST FOCUS ON THE ROLES YOU ARE PROVIDED AND THE REST WILL BE DONE BY YOUR COMPANY FOR YOU. YOU DO NOT NEED TO WORRY ABOUT THE CONSISTENCY YOU JUST NEEDS TO WORK.

I HOPE I HAVE MADE YOU UNDERSTAND.

I WISH YOU L;L THE VERY BEST FOR YOU FUTURE CAREER.

REGARDS

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