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Hi, A hotel consists main departments such as Operations, Front office, House keeping, Food and Beverages, Accounting, Engineering/ Maintenance, Sales and Security. Each department has a number of positions that one can opt for.
For any Confusion Regarding Career Paths – Take here: Psychometric Career Tests including Ideal Career TestGeneral OperationsGeneral manager who is the main in charge, is the coordinator and administrator, responsible for staff management, financial control, provision of services, quality control and customer care. Depending on the size of the hotel, general managers could have assistant managers to supplement their work.Front OfficeIt is the centre of all activities. Important functions of receiving the guests, making room reservations, handling correspondence and preparing bills and keeping accounts of the guest services are handled at the front office. The department is headed by Front office manager or Executive House-keeper who supervises and co-ordinates the work. Then there are Assistant Manager, Lobby executive, front office supervisor, information assistant, receptionist, bell captain, bell boy, doorman etc. to perform their assigned roles.House KeepingThe work of keeping the hotel, the rooms, the bars, the restaurants etc. clean and making it presentable to the guests and ensuring facilities and comfort to them is handled by this department. Those handling this department are Chief executive house keeper, floor supervisor, room attendants, linen supervisors, Maids etc.Food and Beverages DepartmentThis department is the hub of the hotel industry and is responsible for all the food that is prepared and served in the hotel. The main functions performed by the department are- presentation, preparation and service of food and beverages involving kitchen, bar and baker. Overall in charge of kitchen is known as Chef de Cuisine,the in charge of section is called Chef de Partis and the one who supervises and coordinates the work of Chef de partis is known as Sous-Chef. One who cooks food is known as Cook, the person in overall charge of dining hall is called Maitre de hotel, Captain in charge of part of dining hall is known as Chef de Range, one who serves food is Demi Chef de Range or Steward. Then there is the restaurant hostess who makes the guests comfortable and deal with any complaints by the guests. Those serving drinks are bartenders.Accounting DepartmentThis department deals with both cash and credit transactions, i.e all the financial transactions like purchase of materials, offering of services to the guests etc. This department also compiles information required for budgeting, pricing of food and services and so on. Professionals like cash, cost and works accountants are given higher positions in the department. Chief cashier, cash clerk/bill clerk are the positions handled in this department.Sales & MarketingThis department keeps in touch with travel agents and tour operators as well as other potential corporate clients in order to sell hotel facilities. Advertising and Public Relations is also normally handled by this department.Engineering / Maintenance DepartmentQualified engineers are appointed for the maintenance of the building and various machines involved in the premises. They are assisted by necessary staff in the electrical and mechanical departments. Mechanical Engineers, Electrical Engineer, Plumbers, carpenters etc are employed by this department.Then there is the Security department which provides security to the guest and their belongings and employes security Officers/ guards for this purpose. Retires Army personnel are preferred by this department.
After graduating from Hotel Management institutes there is a wide range of career option available for all the students.
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One can get placement in different categories of hotels ranging from Indian chain of five star properties such as Taj, Oberoi and Welcome group, to an international chain like Hyatt, Sheraton etc. One can get job in different department i.e. Front Office, House Keeping, Food and Beverage Service and Food Production according to their skill and Knowledge and their interest.
2. Airline Industry:
Airline Industry is also a good option for the hotel management students. One can join as an Air Hostess and Flight Stewards. Some of them can also join as ground Staff or as Public Relationship officers. There is a training program for employees. The salary offered is around 25k for domestic airlines and 50k for international airlines. Cruse lines attract the students with greater package that can be up to 70 k according to the experience they have
3. Retail Sector:
Retail sector has a wide range open for hotel management graduates. It includesPVR, Malls, Back Office jobs, joining as receptionist in corporate offices, Hospitals andBPOindustry.
Teaching can also be option; they may join one of the IHMs or private colleges after approx. 1 year of experience depending upon their academic performance. Initially they may join as assistant lecturerand within 2 years of teaching experience they are eligible for lecturer post. They salary structure is 10k in the starting and reaches up to 30 k, however, it may vary from organization to organization.
Another option is Opening Own restaurants or working as consultants for building up hotels or restaurants. They can also have their special decoration for themed parties as contractservices.
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Dr. K.V Anand is a PhD in Counseling Psychology from Fort Jones University USA with MSc In Applied Psychology and MS in Psychotherapy. He is an expert in psychometric tests to facilitate awareness about various psychological traits, personality, skills, aptitude etc. He is a Certified Motivation trainer and personality development trainer. He is experienced in evaluating of psychology or psychiatry cases. Uses Psychometric tests such as personality, bipolar disorder test evaluation, student counseling. He has more than 9 years experience in soft skill training field covering career guidance, education, motivation, personality development, team building, leadership skills, stress management, conflict management, decision making. Beside this he is a active writer and have books related to psychology under his name such as “Adolescence mental Problems” and ”Infant and Child Psychology”
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