Shravani Kolhapure

What should I reply when interviewer asks me “Tell me about a time when you helped resolve a dispute between others”

by Shravani Kolhapure
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RE: What should I reply when interviewer asks me “Tell me about a time when you helped resolve a dispute between others”

Surabhi Dewra
Surabhi Dewra
Verified Career Expert
Hiring for wordpress developer / HR managers / Operations/ content
  • New Delhi

Hi Shravani

This question identifies whether the interviewee possesses managerial qualities of objectivity and facilitation. Pick a specific incident. Concentrate on your problem solving technique and not the dispute you settled. If not answered properly this question can expose emotional sensitivities. This is your opportunity to show proof of being able to achieve results in the face of difficulty. 

RE: What should I reply when interviewer asks me “Tell me about a time when you helped resolve a dispute between others”

Vinay Wardhan
Vinay Wardhan
Verified Career Expert
Vinay Wardhan - Director at Career Path Solutions
  • Hyderabad

Hi Sharvani,You need to state the situation clearly, when what why? Then you can talk about the "How" you helped resolve it. You should use terms like Sensitivity, empathy and apology as part of your response. In case you cannot remember any such occasion, then you should mention the same

. But, still say that I would take the following steps to resolve the dispute. This shows clarity of thought and putting a process in place and your preparedness. All the best!

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