I am 10th fail want to pursue further Studies

I have working experience in cusomer service with excellent skills in communicating

Give guidance if i can so any basic diploma course in Customer service Management.

by I am 10th fail want to pursue further Studies
1 answer
| Share :

1 answer

RE: I have working experience in cusomer service with excellent skills in communicating

Ravi Thakor
Ravi Thakor
Verified Career Expert
Business Analyst at Capital Novus
  • Ahmedabad

Hi Friend,


Its good to know that you are raising your concerns related to your career here on MCG. An dlet me assure you that you are on the right direction.

Let me brief you with you what is customer service and customer relationship for you as an employee and for companies as an employers. Almost for every company customer service department is the bread and butter along with the back bone of any company. Because this is the department which interacts with the client directly and get the feed back of the client or gets the feed back from the client based on the services they have provided. And this is the reason today most of the corporate houses spends thousands of rupees in order to educate their customer service department employees.

Coming back to your query, if you have decided that you want to make your career in Customer Service only than let me tell you three basic principles or requirements in order to be top in this field. You have to have an outstanding language proficiency, you must be having a good amount of either experience or education and third willingness to work whenever and whatever comes your way.

I believe you want to know the education part....well there are many, I repeat many Universities as well as private colleges who run certificate, diploma or Post Graduate Diploma courses for Customer Service Management course.

But again there good universities like, Symbiosis, MIT, IGNOU who offers Customer Service Management courses on a Distance Learning base.

The fees for these courses are very nominal but the impact you will get having this diploma or certificates on your CV will be unimaginable. Today in India the corporate houses are run only through Customer Service Departments, because they already have the client but in order to retain that client they do not have enough staff or trained employees and that is the reason if you are having a good experience plus good amount of education in the same field, there is no looking back for you because you will be getting a good amount of money.

I am sure I have answered your question very well and which has made you prepare for what to do next in order to go ahead in your desired field.

Thank you,
Ravi

In order to post replies to the question: "I have working experience in cusomer service with excellent skills in communicating"

Post Reply

Latest ANSWERS

I am in 11th std state science and have been attending state tutn classes for a year now. I really want to do jee but we don't have enough money to afford those classes. I am deeply concerned. Pls help

Dear Prasanna, If you have the will, there is a way. Be thorough with NCERT book. Practice cracking MCQs. There are umpteen examples who have succeede .. read more

Professional courses after bsc medical (botany , zoology, chemistry) related to the field

Hello, Thanks for Asking..!! If we talk about professional courses, then there is no plenty of career opportunities for science students. Take a look .. read more

DOING,12TH CONFUSED OVERALL,WHAT TO DO FURTHER

Dear Aspirant, It appears that you have opted for Arts/Humanities stream after 10th and now you are not able to decide what you can do after 12th Arts .. read more

I am a cl 12 scien students.i have leadership qualities and having been managing responsibilities in school.....for my future I would pursue B.tech (mechanical) and then MBa.......( i will surely do MBa)...could u

Dear Aspirant, Having leadership skills without experience does not have value. It is really nice to see that you are thinking about your career and a .. read more
Most Popular

If I start as a Computer Engineer, where should I see myself after five years, given that I keep working in same field?

Hi Swarali, Good question! In 5 years time; if you are working for a large Computer organization; You are likely to end as one of the following; 1. Sp .. read more

Do 12th board marks have any importance in jee mains

Hello, Thanks for Asking...!!   The Union Ministry of Human Resource (HRD Ministry) has decided that Class XII marks will not be a factor for det .. read more

I want to become a Bio Technologist. What is the eligibility criteria for that?

To become a BIO Technologist, Take a science in a high school: You have successfully completion of 10+2 in science After you can opt the graduation co .. read more

What are the off-campus placement opportunities for a Electronics & Communication Engineer student?

being as an engineer there are lot off opportunities , first of all you make a point where you want to build your career 1. software testing 2. softwa .. read more