I am 10th fail want to pursue further Studies

I have working experience in cusomer service with excellent skills in communicating

Give guidance if i can so any basic diploma course in Customer service Management.

by I am 10th fail want to pursue further Studies
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RE: I have working experience in cusomer service with excellent skills in communicating

Ravi Thakor
Ravi Thakor
Verified Career Expert
Business Analyst at Capital Novus
  • Ahmedabad

Hi Friend,


Its good to know that you are raising your concerns related to your career here on MCG. An dlet me assure you that you are on the right direction.

Let me brief you with you what is customer service and customer relationship for you as an employee and for companies as an employers. Almost for every company customer service department is the bread and butter along with the back bone of any company. Because this is the department which interacts with the client directly and get the feed back of the client or gets the feed back from the client based on the services they have provided. And this is the reason today most of the corporate houses spends thousands of rupees in order to educate their customer service department employees.

Coming back to your query, if you have decided that you want to make your career in Customer Service only than let me tell you three basic principles or requirements in order to be top in this field. You have to have an outstanding language proficiency, you must be having a good amount of either experience or education and third willingness to work whenever and whatever comes your way.

I believe you want to know the education part....well there are many, I repeat many Universities as well as private colleges who run certificate, diploma or Post Graduate Diploma courses for Customer Service Management course.

But again there good universities like, Symbiosis, MIT, IGNOU who offers Customer Service Management courses on a Distance Learning base.

The fees for these courses are very nominal but the impact you will get having this diploma or certificates on your CV will be unimaginable. Today in India the corporate houses are run only through Customer Service Departments, because they already have the client but in order to retain that client they do not have enough staff or trained employees and that is the reason if you are having a good experience plus good amount of education in the same field, there is no looking back for you because you will be getting a good amount of money.

I am sure I have answered your question very well and which has made you prepare for what to do next in order to go ahead in your desired field.

Thank you,
Ravi

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