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Do I have to learn different languages to go in customer support?

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3 answers

RE: Do I have to learn different languages to go in customer support?

Vikash kumar Paridharia
Vikash kumar Paridharia
Verified Career Expert
Teacher at Chinmaya Vidyalaya, Bokaro
  • Bokaro

Hello student,

Customer support under ITES category is increasing at a rapid rate in India. Call Centres work according to the need of the company. Generally, companies outsource their Customer support work to BPOs.
Coming to your question, whether learning several languages or not depends on the type of BPO you are joining and also their requirement. Whenever there is a vacancy for a Customer support executive from a BPO, they clear mention the languages in which you should be fluent.
Generally, English and Hindi are the most desired ones. However for regional support centres, they might ask for a regional language. For example, you are joining a call centre of suppose a telecom company or a bank, they might ask for a regional language.

But learning a new language will always be a plus point for you. Many MNCs lookout for knowledge of regional language too for their support centres. But if you dont have time or you cant learn a new language, then atleast English and Hindi are a must. Lookout for vacancies which ask for English and Hindi. In the meanwhile, if you learn a new language then you can opt for the same too.

If you need anymore help, feel free to contact me on [email protected]

Have a great future ahead !!!

Thank you.

Regards,
Vikash
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Vikash kumar Paridharia

Teacher at Chinmaya Vidyalaya, Bokaro

Mr Vikash has an experience in career counselling for students from age group of 12 to 20 across various domains. He is also an experienced teacher for and specializes in coaching students for Olympiads; he works as a teacher at Chinmaya Vidyalaya, Bokaro. B He possess skills in all areas of education, can counsel, motivate and direct students while maintaining high interest and achievement levels in a fun and challenging learning environment.

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