Strategies of Effective Interviewing

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The executive engaged within the normal conduct of business devotes much of his time to interviewing. However, there is an appalling lack of effort given to systematic attempts at building improvements into this age-old process. Interviewing remains one in every one of those activities which we expect we all know all about merely because we’ve been doing it so long; we’ve got been lulled by habit. It seems apparent that a modest effort aimed toward an analysis of our interviewing techniques would yield generous returns.


Planning & Preparation

The lack of adequate planning for an interview is that the greatest single fault found in my studies of the interviewing process. Only too often, the inexperienced interviewer launches into a discussion only to seek out midway through that his preparation is incomplete. A small amount of pre-planning can certainly avoid such awkward circumstances. 

When the target of the interview is well-known beforehand, it’s usually a decent practice to permit the individual concerned ample time to arrange for the talk before the involvement. By indicating, before time and in writing, the points to be covered, the interviewer gives the interviewee an extra advantage and reinforces the precise purpose of the session.

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Building Rapport

Certainly, the overall tone of the interview should be one in all helpfulness and friendliness to reduce the immediate barriers to forthright communication. during this connection it should be mentioned that privacy may be the first prerequisite to good interviewing. a very important component of this is often freedom from distracting interruptions.

By jotting down significant bits of data, the interviewer can readily reconstruct what happened. The record assists with details that might be hard to recollect if not recorded. The time that will be needed to repair them in mind without the advantage of notes may be wont to greater advantage listening and thinking. Then, too, writing down items compliments the interviewee; it means his responses are considered important enough to be recorded.

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Fear of silence

It seems that silence in our society is to be avoided at virtually all times and in everyone all places. Unfortunately, this sense affects the interview. Typically fear of silence is sensed most by the naïve questioner. Only every so often he manages to put forth another question while the interviewee is meekly trying to convey his own ideas into a sensible reply. The tendency to hurry questions and answers is compounded by the distorted sense of your time that folks get during an interview. To grasp the quantity of distortion, one research group administered such simple tests as stopping a conversation for a brief period. Interviewers’ estimates of the amount of silence magnified it by an element of from 10 to 100!


Art of listening

The often-posed maxim to the effect that we hear what we wish to listen to doesn’t appear initially glance to be a profound statement. However, it encapsulates the process that is behind inadequate listening skills. Individual biases and attitudes yet as role perceptions and stereotyping all contribute to the phenomenon of selective perception. Thus, to get the simplest possible information, it’s necessary that one remember his own filters that tend to impede if not prevent clear and comparatively undistorted reception of data.

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Concluding the meeting

The final 10% of the interview is probably the foremost important since the best amount of knowledge per unit of your time is mostly exchanged during now interval. in an exceedingly series of taped interviews involving appliance sales and sales within which travel arrangements were an element, it absolutely was found that the salesperson often failed to hear vital information offered toward the tip of the interview or after the sale.

This overlooked information caused frequent misinterpretations, which, in turn, accounted for several later cancellations and unsettled complaints. All of this might be avoided if a moderate amount of attention had been exercised to forestall a premature termination of the interview. Part of the conclusion usually consists of a concept of action—something to be done or achieved by either or both parties. A clear, concise summary of this plan, as mentioned earlier, maybe a most useful technique for achieving good results. The summary is useful to both parties because it enables them to understand exactly what has been accomplished additionally on specialise in a final concordance.

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Follow-Up

Adequate notation of great events, impressions, and agreed-on information is of great value in reconstructing the interview later and in providing a framework for planning the following session. By documenting a series of events, one is ready to determine things which, if merely left to the delicate human memory, may fuse into meaningless, disconnected scenes in a very panorama of the many human happenings.

Another good thing about effective documentation is that it offers the chance to reflect on a previous event. By reviewing and considering this information, one can oftentimes discover errors and flaws in technique and improve his approach. Without such specific means for learning, the identical mistakes tend to become routinized until the purpose is reached where they become, unintentionally, an integral part of the interviewer’s technique.

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– Chandni Sethia 

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