Concierge:
They assist customers and help them make the most of their stay at a particular hotel or accommodation. They help customers plan their itinerary by booking show tickets, making dinner reservations, arranging transportation, and much more. A concierge also advises customers on things to do, places to visit, and the best way to do it.
The job responsibilities of concierges are often confused with someone who is only in charge of carrying luggage or greeting guests at the door, but it is nothing like that. In today’s world, concierges are responsible for the afore mentioned duties. Concierges typically work in star hotels or expensive flats/apartments/rental properties. Their services are helpful for guests who are foreigners.
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How can you become a concierge?
To become a concierge, you need a high school degree. A college degree is not mandatory in most cases, but it is preferred. You must have experience of traveling and be familiar with the city. A person with a degree in hospitality is always a preferred candidate. You must know the local language as well as English to be able to communicate easily.
It takes communication skills, interpersonal skills, and integrity to become a concierge. You need to have excellent communication skills and integrity, as you will be representing the hotel you are working at. You must be able to assist the guest effectively and provide them with the information they are searching for.
For managing all the responsibilities as the representative of a hotel, you need to have time management skills too. You should be available to assist the guests at all times and complete their requests efficiently. Apart from these skills, a concierge also needs to have technical skills to be able to manage spreadsheets and other equipment. You must possess a basic working knowledge of common computer software and reservations and data entry. Around 40% of concierges around the globe have a bachelor’s degree, so before applying for the job, consider how much more education you should get. Choosing the appropriate courses is also really important.
Here are some key points that can help you become a concierge:
- Concierges are passionate and have a can-do attitude.
- Previous experience as customer service representatives or cashiers.
- Groomed and well-maintained personality.
- Proficiency in more than one language.
- Problem-solver attitude.
Most of the people who become concierges gain skills from their previous job as a cashier or working at the front desk. Concierges are usually trained before they actually start the job. You can also go for professional certifications to gain more insights and knowledge about the job. A certification can also give you an edge over other candidates. It can help showcase your talent and professionalism to the recruiter.
You also need to prepare a resume and tailor it to the job you’re looking for. Showcase your skills, education, certifications, and experience. Make sure that you include skills like public speaking, management, hospitality, etc., to stand out from the crowd. Make a resume that shows your personal growth and how you can be the best fit for the job.
Salary of a Concierge:
- The average salary package for concierges is $29k per annum. It can range from $23k per annum to $37k per annum.
5 Top Concierge companies you can work with are:
Quintessentially –
It is a London based company with a branch in India. It is a private club for members that provides 24/7 concierge services.
Rouge concierge –
A private Indian concierge company providing concierge services for creating itineraries, private shopping, making hotel reservations, etc.
Club concierge –
It is a company providing luxury concierges to clients in 115 different countries.
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One concierge –
Launched in 2007 by the parent company Les Concierges. They provide concierge services to customers worldwide and have about 3000 members in India.
Les concierge –
They work in 15 different cities in India and provide concierge services for reservation of dining restaurants, art collectors, royals, etc.
