Have you ever wondered who provides treatment and clinical services to patients at hospitals and other health care centres? Doctors and Nurses, obviously. Give it a thought, are they enough for the smooth running of hospitals? The answer is a big No.
Behind every functional healthcare delivery system such as hospitals or medical centres, there is a Health Care Manager working hard.
Who are Health Service Managers?
Healthcare Management includes the administrative and non-clinical functions at hospitals and other health care facilities like patient admission and discharge management, finance and marketing, general administration and public relations.
Health Service managers are responsible for planning, directing, supervising healthcare delivery in an entire facility such as a hospital or a single department. They are also called Health care Managers or Administrators.
They are experts in financial, legal and organizational knowledge that allows the doctors, nurses and other healthcare providers to perform their job effectively and efficiently by following healthcare policy and law regulations.
Job Duties
- Supervise and monitor the training and recruitment of training staff.
- Follow and maintain budget records.
- Develop work schedules of healthcare providers.
- Coordinate the delivery of care and services by the healthcare team.
- Work closely with medical leaders and directors.
- Always ensure quality and money value for patients.
- Implementation of policies and make sure the government guidelines are followed.
- Setting budgets and maintaining finances within tight constraints.
- Management of clinical, clerical and administrative staff.
- Monitor the day-to-day operations and activities of a healthcare organization or specific unit.
- Improve service delivery by planning and implementing strategic changes.
- Attend the required meetings, writing reports and delivering presentations.
Education and Eligibility
- Complete 10+2 in Biology, Physics and Chemistry with a minimum of 50% aggregate from a recognized board.
- Complete Bachelors in Healthcare Management or Healthcare Administration (BHA) and Masters in the same field called MHA.
- After MBBS/ BHS/BAMS or similar degree; B.Sc in Nursing or in allied medical sciences; B.Sc in Medical or non-medical field pursue MBA in Hospital Management/ MBA in Healthcare Management or MBA in Hospital or Healthcare Administration.
Technical Skills Required
- Budgeting and scheduling.
- Patient care and customer service.
- Staff Management and supervisory skills.
- Quality Assurance and control.
- Expertise in Microsoft Excel.
Transferable skills in demand
- Excellent communication and collaboration skills.
- Good planning, research and organizational skills.
- Excellent problem-solving and decision-making skills.
- Building of good relationships.
Health Service Managers use their unique combination of skills to communicate with other health care professionals and also with patients and their families.
Top colleges for Health Care Management in India
- The Institute of Health Management Research- IIHMR, Jaipur
- All India Institute of Medical Research- AIIMS, Delhi
- Tata Institute of Social Sciences, TISS, Mumbai
- Faculty of Management Studies, Delhi University
- Apollo Institute of Hospital Administration, Hyderabad
- Christian Medical College, Vellore
- ASCI Hinduja Institute of Healthcare Management, Hyderabad
- KEM Healthcare Management Institute, Pune
- Institute of Pharmaceutical and Healthcare Management and Research – IPHMR, Calcutta
- School of Management Studies, University of Hyderabad.
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Job Titles
The following are some of the job titles of health care managers:
- Medical director
- Clinical manager
- Health director
- Practice manager
- Clinical supervisor
- Nursing home administrator
- Laboratory manager
- Director of surgical services
- Office manager
- Services coordinator
Specializations of Health Service Managers
- Care Coordination.
- Finance and budget.
- Legal and Policy Compliance.
- Health Information.
- Insurance.
- Personnel or human resources.
Job Opportunities for Health Care Managers
- Multi-speciality private sector hospitals like Apollo Hospital, Fortis Healthcare, Max Super Specialty Hospital
- Super-Speciality private sector hospitals like Lions Kidney Hospital, Fortis Hospital & Kidney Institute.
- Multi-speciality government hospitals like the AIIMS in Delhi, King Edward’s Memorial (KEM) Hospital in Mumbai.
- Pharmaceutical Companies such as Novartis, Pfizer, Sanofi etc.
- WHO (in India offices), International Medical Corps, Help Age India.
Salary and Job Prospects
According to the Bureau of Labor Statistics, the projected employment rate for health service managers is around 20% that is faster than the average growth rate for other occupations between 2016 and 2026. In 2018, BLS reported an annual median salary of $99,730 yearly.
The health care industry in India is expected to reach a $372 billion market by 2022. This industry encompasses hospitals, pharmaceuticals, diagnostics labs etc. The hospitals which are a part of the healthcare industry are expected to grow at a rate of 16-17% annually. This growth will add thousands of jobs in hospital management and health services.
Almost 72% of health service management posts are occupied by women which are making this career path accustomed to women in leadership positions.
– Samiya Firdous
